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customer care
Distribute F2 conversion (re-purchase) scenarios to first-time purchase customers. In order to deepen understanding of a brand or product, it is effective to convey the voices of experts and customers that support the brand's or product's characteristics, usage, effects, etc. from multiple perspectives. For customers who are becoming increasingly attached to a brand, it is necessary to provide more in-depth information than price appeals, such as giving lectures on how to use the product depending on the number of days it is used and showing changes in the feeling of use. to use the product.
Send follow-up emails to new customers
how to buy
brand
promise
Automatically send emails based on customer attributes and purchasing intelligence
There are no restrictions on configuration mode. You can set up an unlimited number of scenarios, from simple scenarios that automatically send an email to a customer on their birthday to more complex scenarios that include customer purchase information (products purchased, amount purchased, time of purchase). We aim to improve the accuracy of cross-sells and up-sells by creating customer development scenarios so that customers can make repeat purchases at the time of their first (or second) purchase, and by creating step emails with various conditional branches. Increase sales and increase repeat profits.
You can send birthday wishes
Automatically send emails to celebrate your customers' birthdays. In addition to celebratory information, if you have initiatives such as birthday coupons, providing them will lead to repeat sales.
happy birthday
yes!
birthday coupon
I'll send it to you
Customer group marketing and gift care
Supports creation of customer group labels based on dimensions such as platform, customer, product, order, etc. The system can pre-populate multiple common groups such as new and existing customers, dormant customers, regional customers, and based on gift rules. Group labels to accurately target customers and increase repeat purchases.
Marketing based on guests
Set up giveaway rules based on customer groups
Improve customer satisfaction with comprehensive shopping care
payment care
Secure the shopping experience and significantly increase the average spend per customer!
shipping reminder
Logistics status can be seen at a glance, reducing buyers' concerns about receiving the product.
reminder
Reduce customer churn and effectively increase payment rates.
the crowd you want to send
send successful crowd
Competitive SMS
billing group
send failure crowd
Customers without contracts and customers with invalid numbers
(Failed text messages will be fully refunded the next day)
arrival success crowd
SUPER CRM SMS
billing cloud
failed arrival crowd
Customers who have unsubscribed from the channel, customers who are intercepting the channel, customers who are on the channel blacklist, customers whose mobile phone is in an abnormal state such as shutdown or downtime.
(Failed text messages will be fully refunded the next day)
The channel interception rate during past promotions was20% has also been reached.
(SUPER CRM will refund the full amount the next day)
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